ICTF's Global Credit Professionals Symposium - April 19-21, 2020 - Chicago, IL

A tough decision. But the right one. In the best interest of our members and symposium attendees.

Dear ICTF Members and Symposium Attendees:

Considering the rapidly evolving nature of the COVID-19 (coronavirus) outbreak in the U.S. and around the world, we have made the decision to cancel the ICTF Global Credit Professionals Symposium, April 19-21, 2020 in Chicago. We will be in Prague in October, Ft. Lauderdale in November and back in Chicago in April 2021.

The health and safety of our members, symposium participants, speakers, and staff, are paramount and at the center of our decision. We are confident this decision is the right one as it is in the best interest of our members! ICTF’s potential financial exposure as a result of this event cancellation is not important at this point – what matters most and what always comes first is the health, safety and wellbeing of our members! We thank you for your trust in ICTF and for being part of the ICTF family!

Please let us know how you would like us to handle your paid registration fees for the symposium in Chicago – they can be automatically transferred to the Annual Global Trade Symposium, November 15-17, 2020 (The Ritz-Carlton, Ft. Lauderdale, FL) or refunded to you.

Also, please don’t forget to cancel your hotel reservation at The Four Seasons Hotel, Chicago. We cannot cancel them for you as these are individual reservations.

While we will not be able to meet in person in April, we are working on providing additional online educational offerings to address the challenges faced by global credit professionals. Stay tuned!

And stay healthy! We will get through this. Please take good care of yourself and your family!


ICTF's Global Credit Professionals Symposium

April 19 - 21, 2020
Four Seasons Hotel - Chicago, IL
"Global Credit, A/R and Order-to-Cash Management - Expert Perspectives and Best Practices"

Symposium Program
6:30 - 7:30 pm | Welcome Reception
Welcome to the ICTF Symposium – your first opportunity to catch up and network with friends and industry peers, old and new!
Monday, April 20th
8:00 - 8:30 am | Networking Breakfast
8:30 - 8:40 am | Symposium Opening
8:40 - 10:00 am | Keynote: The State of the Global Economy in 2020 and Beyond
Peter Hall, Vice-President and Chief Economist -  Export Development Canada (EDC) 
10:00 - 10:30 am | Networking Coffee Break and EXPO

10:30 - 12:00 pm | Latin America - Security Instruments, Enforcement Tips, and Pre and Post Bankruptcy Proceeding Challenges and Solutions for Trade Creditors
Stay ahead of the game! Be prepared, learn what works and what doesn’t in Latin America. A review of major Latin American countries’ security instruments, legal framework and enforcement challenges facing trade creditors, as well as challenges and risks pre- and post-bankruptcy petitions.
Moderator: David Conaway, Partner - Shumaker, Loop, & Kendrick, LLP
Omar Guerrero Rodríguez, Partner - Hogan Lovells
Patricia Medeiros, Senior Legal Manager - Syngenta
Marcelo Moreira Ulhoa, Attorney - Rabelo Alvim

12:00 - 1:30 pm | Networking Lunch and EXPO
1:30 - 2:15 pm | Security Instruments, Enforcement and Debt Collections in The Middle East
Selling on open account to the Middle East? That’s what your customers and the market demand. Learn what you can do to enhance your position, secure your open account transactions, deal with customers who are not paying on time or not paying at all, and collect your money in the Middle East – while there are some similarities, each market poses its own challenges.
Speaker: Charles Mayhew, FCICM, Director - Global Credit Recoveries Ltd., UK
2:15 - 3:30 pm | Cash Flow Optimization through Digital Transformation - O2C Process Automation, Robotics and AI
Digital transformation, A/R process automation, using robotics and AI to improve cash flow are at the center of the CFO’s radar screen. Are you prepared to offer valuable solutions? Gain insights from corporate credit management practitioners who have implemented various technology solutions and automated some A/R processes for better outcomes.
Moderator: Richard Clark, Director, Corporate Credit - Parker-Hannifin Corp.
Michael Buonasora, CCE, CICP, Senior Vice President, Head of Global Collections - Moody’s Corp.
Elizabeth Chamorro, CGCE, Senior Manager, Int’l Credit and A/R - Yaskawa America, Inc.
Mike Thelen, CCE, Director, Enterprise Customer Financial Services - Land O’Lakes, Inc.
3:30 - 4:00 pm | Networking Coffee Break and EXPO

4:00 - 5:30 pm | Keys to Successful Cross-Cultural Communication in the Global Business World
This lively and interactive session is based on Gayle Cotton’s Bestselling Book, ‘SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication’. Learn how to manage preexisting cultural expectations, understand cultural sensitivities, avoid conflict, and sidestep offending someone due to cultural differences -- albeit unintentional. The strength of any multicultural relationship depends entirely on the ability to effectively communicate, to build trust and rapport, and to know how to disagree and give constructive feedback, in person, on the phone, or by email. This session will increase your self-awareness, help you adapt your style, and enable you to be successful in multi-cultural business relationships.
Speaker: Gayle Cotton, President - Circles of Excellence, Inc., Bestselling Author and International Speaker
7:00 pm | Group Networking Dinner
8:00 - 8:30 am | Networking Breakfast
8:30 - 10:00 am | A New Trade Era: Signals, Risks and Expectations – the realities of trade and credit risks around the world

Speaker: Christopher Kuehl, PhD, Managing Director - Armada Corporate Intelligence

10:00 - 10:30 am | Networking Coffee Break and EXPO
10:30 - 12:30 pm | The ICTF Global Trade Creditors Country Round Table and Open Forum: Discussion of General Export Credit and Collection Challenges, and Country Specific Issues in Latin America, Europe, Middle East, Africa and Asia
Your Questions Answered! This is where the best actionable ideas come from - the most practical country specific quality interaction, helping you address unique and common credit and collection challenges. Submit your questions in advance and benefit from the collective knowledge and experience of your peers!
Moderator: Buddy Baker, CGCE, Vice President, Investment Banking - Goldman Sachs Bank
Mike Dunn, CICP, RGCP, Corporate Credit Manager - Neenah, Inc.
Salvatore Garry, Vice President - Willis Towers Watson
Hermelinda Gonzalez, CICP, CGCE, International Trade Finance Manager - The Scoular Co.
Miriam McKinney, CICP, Senior Credit Manager - ADM
12:30 - 2:00 pm | Held in conjunction with the Symposium: ICTF's Food Industry Export Credit Group Meeting 
This meeting is open to ICTF members from the food industry (manufacturers and/or distributors). To register, please email ICTF: info@ictfworld.org

What ICTF Members Are Saying
Watch the video and find out Why You Should Attend!



If your company is a non-member, and you and your company are first-time in attendance, you may use PROMO CODE: NMFTUS20 

Early Bird Registration Fees (if paid by March 5, 2020):
  • ICTF Member Rate: $775
  • Non-Member First Time Attendance: $775
  • Non-Member Corporate Credit Professional Rate: $1,075
  • Non-Member Vendor* Rate: $1,300
Regular Registration Fees (after March 5, 2020):
  • ICTF Member Rate: $975
  • Non-Member First Time Attendance: $975
  • Non-Member Corporate Credit Professional Rate: $1,275
  • Non-Member Vendor* Rate: $1,500

If your company is a non-member, and you and your company are first-time in attendance at an ICTF event, you may use PROMO CODE: NMFTUS20

Discounts for multiple attendees from the same company (not valid for vendors): If you are registering more than three people from your company, please contact us to receive an additional discount of $200 per person for attendee #4 and thereafter. The discount must be applied prior to your online registration. Send us an email to: info@ictfworld.org

Registration, Substitution and Cancellation Policy: Please note that in order to receive the 'Early Bird' discounts, both registration and payment must be received by the Early Bird deadline of March 5, 2020. Substitutions of attendees may be made at any time by providing a reasonable advance notice to ICTF. Unfortunately, we cannot issue a refund or credit for any cancellations received within 21 days of the event start date. ICTF reserves the right to assess an administrative fee of $50 for cancellations.

*Non-Member Vendor Rates apply only to vendor companies who are neither ICTF members nor first-time attendees. You must add the Non-Member Vendor ticket to your registration.

VENDORS: Given the size of the ICTF Symposiums as well as ICTF’s focus on education and credit management practitioners, the maximum number of attendees from sponsoring vendor companies will be limited to three (3) per company. Vendor members who are not sponsors may register no more than two (2) attendees. Founding Annual Sponsoring partners may be exempt from this attendance limitation.

In order to qualify for the discounted member registration rate, the participant must hold an active ICTF membership at the time of registration and at the time of the event.

Four Seasons Hotel - Chicago, Illinois

120 E. Delaware Place
Chicago, IL 60611

Hotel Room Rate:
  • Room Rate: $199/night plus tax
Hotel Reservations:

To ensure availability, hotel reservations should be made early - discounted room rate is based on availability.
The hotel reservations cut-off date is: Wednesday, March 25, 2020

Online: http://www.fourseasons.com/chicago/

Step 1: Click link to "Check Rate".
Step 2: Enter dates traveling and number of people.
Step 3: Click on "Corporate/Promo Code" and type in the group code IC0416 and "Find Rooms".
Step 4: The rate of $199 for a City-View Room will appear. Click on "Select Room".
Step 5: The option to select the "ICTF SYMPOSIUM 2020" package will appear. Follow prompts to confirm reservation.

By Phone: Please call the hotel directly at 312-280-8400, and ask for the Reservations department. When speaking to the Agent, please reference the group code "IC0416" or "ICTF SYMPOSIUM 2020" to make a reservation. If you are making a reservation online outside of the group's contracted dates of April 18-22, 2020, the code will come up as invalid. You will need to call the hotel’s reservations department directly at 312-280-8400 to make your reservation.

Buddy Baker, CICP, CGCE

Vice President, Investment Banking Division

Goldman, Sachs & Co.

Walter (Buddy) Baker, CICP, RGCP, CGCE, is an experienced Global Trade Finance Banker, Letter of Credit Expert, Global Trade Risk Management Consultant & Trainer. With over 40 years of experience in international trade finance, he is a recognized expert and author of numerous magazine articles and the books Users' Handbook for Documentary Credits under UCP 600, Documentary Payments & Short -Term Trade Finance, and The Regulatory Environment of Letters of Credit and Trade Finance. He makes frequent presentations for national associations of exporters, importers, bankers, and lawyers. Mr. Baker is actively involved in establishing national and worldwide standard practices for L/Cs, such as the latest revision of the Uniform Customs and Practice for Documentary Credits (referred to as "UCP600"), the official ICC guide for... Read More 

Michael Buonasora, CCE, CICP

SVP, Head of Global Collections

Moody's Corporation

Michael Buonasora is the SVP, Global Head of Collections for Moody’s Corporation. Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's Corporation is the parent company of Moody's Investors Service, which provides credit ratings and research covering debt instruments and securities, and Moody's Analytics, which offers leading-edge software, advisory services and research for credit and economic analysis and financial risk management... Read More 

Richard Clark

Director, Corporate Credit

Parker Hannifin Corp.

Richard Clark is the Director of Corporate Credit for Parker-Hannifin Corporation, based in Cleveland, Ohio. Parker is a $14 billion global revenue company and is a leading world-wide manufacturer of motion and controls technologies and systems. Prior to Parker, Richard served as the Director of Global Credit for the Industrial Technologies Sector of the Ingersoll-Rand Company...Read More 

David Conaway


Shumaker, Loop, & Kendrick, LLP

As Co-Chair of Shumaker Global, David is active in cross-border matters including foreign direct investment and doing business in the U.S., cross-border business transactions, cross-border commercial disputes, and cross-border insolvencies and restructurings. He has developed and maintains long-standing personal and professional relationships with financial and legal professionals around the world to assist adding value for clients’ cross-border interests... Read More

Gayle Cotton


Circles of Excellence, Inc.

Gayle Cotton is an Emmy Award Winner and author of the bestselling book, SAY Anything to Anyone, Anywhere: 5 Keys to Successful Cross-Cultural Communication. She is a President of Circles Of Excellence Inc., and a distinguished keynote speaker... Read More 

Michael Dunn, CICP, RGCP

Corporate Credit Manager

Neenah, Inc.

Michael Dunn, CICP, RGCP, currently serves as the Corporate Credit Manager for Neenah Incorporated, a leading global specialty materials company, focused on premium niche markets that value performance and image. In his current role, he is responsible for optimizing cash flow, managing global client accounts and mitigating credit risk. In addition, he provides leadership and guidance while developing best practices that drive operational efficiencies to the Credit Department. Prior to his current role, Mike held positions with Motorola Inc., Compass Group LLC, and Automatic Data Processing...Read More 

Salvatore Garry

Vice President

Willis Towers Watson

Salvatore Garry is a Vice President – Financial Solutions for Willis Towers Watson in New York. Salvatore specializes in providing trade credit and political risk insurance expertise for financial institutions and corporations... Read More 

Hermelinda Gonzales, CICP, CGCE

International Trade Finance Manager

The Scoular Company


Omar Guerrero Rodríguez


Hogan Lovells

Based in Mexico City, Omar co-heads the arbitration and litigation practice as well as the antitrust practice of our Mexico offices. Omar knows the importance of being a team player, providing bold solutions for clients, and the merits of being a fierce competitor....Read More 

Peter Hall

Vice-President and Chief Economist

Export Development Canada (EDC)

Peter Hall joined Export Development Canada (EDC) in November 2004. With over 25 years of experience in economic analysis and forecasting, Mr. Hall is responsible for overseeing EDC’s economic analysis, country risk assessment and corporate research groups. In addition to preparing strategic advice for senior management at EDC, Mr. Hall is a featured speaker at conferences, international round tables and policy fora, and regularly appears in television, radio and print media commenting on the world economy and Canadian international trade issues...Read More 

Christopher Kuehl, PhD

Managing Director

Armada Corporate Intelligence

Dr. Christopher Kuehl (PhD) is a Managing Director of Armada Corporate Intelligence and one of the co-founders of the company in 1999. He has been Armada’s economic analyst and has worked with a wide variety of private clients and professional associations in the last ten years. He is the Economic Analyst for the Fabricators and Manufacturers Association and writes their bi-weekly publication, Fabrinomics, which details the impact of economic trends on the manufacturer... Read More 

Charles Mayhew, FCICM


Global Credit Recoveries Ltd.

Charles Mayhew FCICM joined Moreton Smith in 2002 after living and working in the UAE. Moreton Smith was acquired by Marston Holdings in 2015. Prior to his role at Moreton Smith, Charles worked for Stanley Tulchin Associates as Managing Director in London and Globaleye in Dubai, United Arab Emirates. In 2018 Charles re-entered the debt recovery Industry with Global Credit Recoveries Ltd based in London and Dubai...Read More

Patricia Medeiros

Senior Legal Manager



Miriam McKinney, CICP

Senior Credit Manager



Marcelo Moreira Ulhoa


Rabelo Alvim


Mike Thelen, CCE

Director, Enterprise Customer Financial Srvcs

Land O' Lakes, Inc.

Mike Thelen, CCE is the Director of Enterprise Customer Financial Services at Land O' Lakes, Inc. Land O’Lakes is a Fortune 500 company manufacturing and marketing food, crop inputs, and animal feed. The CFS team handles credit risk, collections, accounts receivable portfolio, deduction management, pricing and promotion administration, invoice delivery, plus livestock and crop input financing for a combined $3 billion receivable and loan portfolio... Read More

To Contact ICTF: info@ictfworld.org

Phone: 410-522-5015

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