ICTF's 20th International Credit Professionals Symposium - May 10-12, 2020 - Lisbon, Portugal

A tough decision. But the right one. In the Best Interest of ICTF Members and Symposium Attendees.

Dear ICTF Members/Symposium Attendees:

Considering the rapidly evolving nature of the COVID-19 (coronavirus) outbreak in Europe and around the world, we have made the decision to cancel the ICTF's 20th International Credit Professionals Symposium in Europe, 10 - 12 May , 2020 in Lisbon. We will be in Prague in October.

The health and safety of our members, symposium participants, speakers, and staff, are paramount and at the center of our decision. We are confident this decision is the right one as it is in the best interest of our members! ICTF’s potential financial exposure as a result of this event cancellation is not important at this point – what matters most and what always comes first is the health, safety and wellbeing of our members! We thank you for your trust in ICTF and for being part of the ICTF family!

Please let us know how you would like us to handle your paid registration fees for the symposium in Lisbon – they can be automatically transferred to the 21st International Credit Professionals Symposium in Europe - Prague, 11 - 13 October, 2020 or refunded to you.

Also, please don’t forget to cancel your hotel reservation at the Sheraton Lisboa Hotel & Spa. We cannot cancel them for you as these are individual reservations.

While we will not be able to meet in person in May, we are working on providing additional online educational offerings to address the challenges faced by global credit professionals. Stay tuned!

And stay healthy! We will get through this. Please take good care of yourself and your family!


ICTF's 20th International Credit Professionals Symposium

May 10-12, 2020
Sheraton Lisboa Hotel & Spa - Lisbon, Portugal
"Global Trade Credit Risk Management Excellence, Expert Perspectives and Best Practices"

Symposium Program
18:30 - 19:30 pm | Welcome Reception
Welcome to Lisbon and The ICTF International Credit Professionals Symposium. Your first opportunity to catch up and network with friends old and new.
Monday, May 11th
09:00 - 10:00 am | Keynote Address: Country Risk In 2020/21 – What's In Store For The Global Economy?
In recognition of the ever increasing challenges faced by international credit and trade finance professionals, Markus Kuger will address the four key questions of 'What Is The Future For Global Free Trade?', 'Will The Rise Of Populists Continue?', 'After A Meagre 2019 Will Growth Rates Pick Up In 2020-21?' and 'Has The Global Slowdown Impacted On B2B Payments Performance and The Number Of Business Failures?'.
Keynote Speaker: Markus Kuger, Chief Economist Country Insight Services, Dun & Bradstreet Ltd., United Kingdom
10:00 - 10:45 am | ICTF's Best Practice Forum - 1
Restructuring The International Credit Function – An Update On the Reverse Transitional Challenge
International Flavors and Fragrances has consolidated its outsourced back-office Finance function in a new Captive Centre in Budapest. As part of the International Finance Transformation Programme, Jan Ambergen will guide delegates through an update of the journey to bring the International Credit Function back 'in house'. Where are we today and what are the challenges the Company is facing? Is the Global Captive Centre ready to deal with a challenging Company environment of industry consolidation?
Presenter: Jan Ambergen, Global Finance Director, Finance Transformation & Services, International Flavors & Fragrances, The Netherlands

10:45 - 11:15 am | Networking Coffee Break and EXPO

11:15 - 12:15 pmICTF's Best Practice Forum – 2
Digital Process Excellence In Credit Management
How will new technologies help credit professionals achieve new standards of process excellence when interacting with their (internal) customers? Joris Juttmann's presentation will describe how Process Mining, Robotic Process Automation, Intelligent Business Process Management Suites and Machine Learning have permanently changed the way we do business. Delegates will be furnished with a better idea of how to use these technologies in their own environments in order to drive future proof business processes and customer experience.
Presenter: Joris Juttman, Partner, Robotics & Operational Excellence, Finance & Business Services, KPMG, The Netherlands
12:15 - 13:00 pm | ICTF's Breakout Sessions – Addressing Your Key Topics
Taking note of the Evaluation Forms from our last European Conference, ICTF offers three key topics identified by delegates in a combined sharing and learning best practice experience. The choice is yours: -

1. Blockchain – Two Years On From Budapest, May, 2018

Following on from Budapest's introductory presentation ' Blockchain – Beyond The Myth', this update of the discussion will focus upon practical uses and shared examples of actual credit related projects. Has a reduction in Trade Finance paperwork – Bills of Lading, Certificates of Origin, Bills of Exchange, Insurance Policies, etc. – been seen to any extent, thus far?

2. Is There A Place For Social Media Data In Credit Risk Assessments?

Can social media data fill any holes in the information available for credit risk assessment, particularly where there is little other information available about a new corporate customer who has yet to build a credit history with you? Is it more useful in countries where robust credit history based systems do not exist or there is no mature credit bureau and something, perhaps, that credit analysts new to the industry will enthusiastically embrace?

3. Credit Process Implementation And The Creation Of New Credit Procedures

Professional credit management is one of the many components needed for an effective business model and, certainly, the implementation of an effective credit control process can be a difficult task. Finding the right tools to meet your Company's cash flow requirements is therefore an important piece of the credit management puzzle. This session will discuss and seek to share best practice in assessing the entire journey from invoice creation through to late payment.
13:00 - 14:00 pm | Networking Lunch and EXPO
14:00 - 14:30 pm | ICTF's Breakout Sessions – Feedback and Conclusions
The individual Session facilitators will present their Group's Feedback and Conclusions to the full Conference: -

1. Blockchain – Two Years On from Budapest, May, 2018
2. Is There A Place For Social Media In Credit Risk Assessments?
3. Credit Process Implementation And The Creation Of New Credit Procedures

14:30 - 15:15 pm | General Trends In Digitalisation In Trade
Following on from the presentation on Digital Process Excellence, Dirk Hagener will present the contention that 'Digitalisation is more a mindset than a technological challenge', together with concrete examples of major digitalisation themes and initiatives from within the credit insurance industry.
Presenter: Dirk Hagener, Director Strategic and Corporate Developments, Atradius, The Netherlands
15:15 - 15:45 pm | Networking Coffee Break and EXPO
15:45 - 16:30 pm | The Journey To World Class Customer-to-Cash
Within this session, Siobhan Riggott will provide a view of the capabilities leveraged by World Class organisations to achieve superior performance in terms of cost, quality and cash. She will share Hackett data and insights with regard to automation and leverage of technology across the Customer-to-Cash process.
Presenter: Siobhan Riggott, Customer-to-Cash and Global Business Services Advisor, The Hackett Group, United Kingdom
16:30 - 17:30 pm | ICTF's Best Practices and Ideas Exchange Forum
Whether you wish to learn more or are able to share expertise about such as Customer Portfolio Management, Financial Data Providers, Robotics in Credit or any other relevant topic for the international credit professional, join our expert panellists in considering Best Practice and Ideas Exchange from questions submitted both by delegates in advance and directly from the Conference floor.
18:45 pm | Networking Dinner
9:00 - 9:45 am | A World Shaped by 3D Printing: The Future Blueprint For Credit Risk Management
In a world of 3D printing developments and the new industrial revolution, what will be the impact on Credit Risk management and how should we best prepare ourselves for it? Arnold Geelhoed's presentation will provide an insight into which industries will flourish or be negatively impacted, what dangers lie ahead for the credit professional and which countries will benefit or suffer.
Presenter: Arnold Geelhoed, Head of Group Credit Management, Mantrac Group, Dubai, United Arab Emirates
9:45 - 10:30 am | ICTF's Regional Review – South(ern) Africa
From a distance, South Africa is often seen as the jewel in Africa's crown, with a more 'Westernised' society and diverse economy. With the 'new' Present came a short period of 'Ramphoria' and a renewed optimism that things would change for the better. However, this has proved to be a huge challenge and recent times have seen a strong slowdown in the economy that has painfully brought the persisting underlying root causes to the surface. With a rapidly increasing debt, weak growth, increasing insolvencies and under performing State Owned Enterprises, what can we expect from doing business in South Africa? This presentation will also focus on the macro-meso and micro economy in South Africa and a brief outlook on the impact for its surrounding countries.
Presenter: Kock de Vries, Head of Africa and Israel Underwriting, Atradius, The Netherlands
10:30 - 11:00 am | Networking Coffee Break and EXPO

11:00 - 12:30 pm | The ICTF Trade Creditors Global Forum: Your Most Pressing Credit and Collection Challenges From Around The World.

The best ideas come from quality interaction with your peers and those willing and able to share their experiences. This key Conference session will equip delegates with actionable plans and practical solutions to their most pressing problems.
12:30 - 14:30 pm | Held in conjunction with the Symposium: ICTF's Chemicals Industry Credit Group Meeting
This Meeting is open to credit executives from within the Chemicals Industry on a gratis basis if they have attended the main Symposium. A fee of US$175 will be applicable if this Meeting only is attended. To register, please email ICTF: info@ictfworld.org

What ICTF Members Are Saying
Watch the video and find out Why You Should Attend!


If your company is a non-member, and you and your company are first-time in attendance, you may use PROMO CODE: NMFTEU20 

Early Bird Registration Fees (if paid by April 3, 2020) :
  • ICTF Member Rate: $770
  • Non-Member First Time Attendance: $770
  • Non-Member Corporate Credit Professional Rate: $1,100
  • Non-Member Vendor* Rate: $1,350
Regular Registration Fees (after April 3, 2020) :
  • ICTF Member Rate: $970
  • Non-Member First Time Attendance: $970
  • Non-Member Corporate Credit Professional Rate: $1,300
  • Non-Member Vendor* Rate: $1,550

If your company is a non-member, and you and your company are first-time in attendance at an ICTF event, you may use PROMO CODE: NMFTEU20

Discounts for multiple attendees from the same company (not valid for vendors): If you are registering more than three people from your company, please contact us to receive an additional discount of $200 per person for attendee #4 and thereafter. The discount must be applied prior to your online registration. Send us an email to: info@ictfworld.org

Registration, Substitution and Cancellation Policy: Please note that in order to receive the 'Early Bird' discounts, both registration and payment must be received by the Early Bird deadline of April 3, 2020. Substitutions of attendees may be made at any time by providing a reasonable advance notice to ICTF. Unfortunately, we cannot issue a refund or credit for any cancellations received within 21 days of the event start date. ICTF reserves the right to assess an administrative fee of $50 for cancellations.

*Non-Member Vendor Rates apply only to vendor companies who are neither ICTF members nor first-time attendees. You must add the Non-Member Vendor ticket to your registration.

VENDORS: Given the size of the ICTF Symposiums as well as ICTF’s focus on education and credit management practitioners, the maximum number of attendees from sponsoring vendor companies will be limited to three (3) per company. Vendor members who are not sponsors may register no more than two (2) attendees. Founding Annual Sponsoring partners may be exempt from this attendance limitation.

In order to qualify for the discounted member registration rate, the participant must hold an active ICTF membership at the time of registration and at the time of the event.

Sheraton Lisboa Hotel & Spa - Lisbon, Portugal

Rua Latino Coelho, 1
Lisbon, Portugal 1069

Hotel Room Rate:
  • 190 Euros single (rate includes breakfast, VAT and Wi-Fi)
    210 Euros double (rate includes breakfast, VAT and Wi-Fi)
Hotel Reservations:

ICTF Group Hotel Reservations Link - CLICK HERE >>

or copy/paste this link in your browser:

Hotel Reservations must be made by April 13, 2020

Jan Ambergen

Global Finance Director,

Finance Transformation & Services

International Flavors & Fragrances

As of early 2019, as Global Director of Finance Transformation and Services, Jan Ambergen is leading a global Finance Transformation program, which includes a refresh of processes, systems and organization. During 2019, IFF concentrated its financial processes is a new captive center in Budapest. IFF is one of the global leading companies in the flavor and fragrance industry and has a presence in all geographic regions...Read More

Kock de Vries

Head of Africa and

Israel Underwriting


Kock de Vries is Dutch and based in Amsterdam. In addition to heading up the Africa & Israel Underwriting team based in Cardiff, he is also responsible for Managing Atradius’ Special Risk Management Team in The Netherlands since 2008...Read More

Arnold Geelhoed

Head of Group

Credit Management

Mantrac Group

Arnold Geelhoed has enjoyed a career spanning almost 40 years in international credit and trade finance management, during which time he has participated in many international conferences as a speaker, panellist and moderator. He joined Continental Bank in The Netherlands in 1981 as Supervisor Trade Finance and Credit Control, achieving certification from the Dutch Banking Institute...Read More

Dirk Hagener

Director Strategic and

Corporate Developments


Dirk Hagener is Director Strategy & Corporate Development for Atradius. He is also a Member of the Board of Atradius Insurance Holding N.V, the Atradius Information Service B.V, Atradius Participation Holding S.L and Atradius Finance B.V. Born in Germany Dirk has a background as a strategy consultant and e-commerce specialist...Read More

Joris Juttman

Partner, Robotics & Operational Excellence,

Finance & Business Services


Joris Juttman leads the Digital Process Excellence practice for KPMG in the Netherlands. In this capacity he has been engaged with all KPMG new tech/robotics driven client engagements, propositions and product development for the last 5 Years. Furthermore, he teaches new technology application in the University of Amsterdam and the Dutch Accountants and Controllers Association...Read More

Markus Kuger

Chief Economist

Country Insight Services

Dun & Bradstreet Ltd.

Originally from Germany, Markus Kuger holds a Diploma in Economics from the University of Würzburg with a specialisation in labour markets, monetary policy and European economics. After his university studies, he obtained a Robert Schuman Scholarship in the European Parliament where he worked for the Committee for Economic and Monetary Affairs, as well as assisting in the Monetary Dialogue between the Parliament and the European Central Bank...Read More

Siobhan Riggott

Customer-to-Cash and

Global Business Services Advisor

The Hackett Group

Siobhan Riggott has more than 20 years of business consulting experience. In her role as a business advisor Siobhan conducts topical research, supports client inquiries, leads member webcasts and performs client briefings on topics relating to the Customer-to-Cash process and Global Business Services...Read More


To Contact ICTF: info@ictfworld.org

Phone: 410-522-5015

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