ICTF's Global Credit Professionals Symposium
April 22 - 24, 2018
The Gwen Hotel - Michigan Avenue - Chicago, IL
"Global Credit Management Excellence, Expert Perspectives and Best Practices"

Symposium Program
6:30 - 7:30pm | Welcome Reception
Monday, April 23rd
8:00 - 8:30am | Networking Breakfast
8:30am | Symposium Opening
8:45 - 10:00am | Keynote:
New Global Realities - the State of the U.S. and Global Economy - Insight, Trends, Challenges and Market Forecasts
Speaker: Stephen Tapp, Deputy Chief Economist - Export Development Canada (EDC)
10:00 - 10:45am | Get to Know Everybody and Networking Coffee Break 
10:45 - 11:30am | The ICTF "Best-in-Class Global Credit Management Practices" Sessions:
Top international credit management pros share corporate initiatives, strategies and proven best practices.

Re-engineering the Global Credit Department - Best Practices for Building a World-Class Global Credit Organization
An overview of specific key initiatives that led to a roadmap to building a world-class global credit organization by – identifying the gaps in the existing structure, organization and processes; addressing accountability and visibility issues; developing and adopting new practices for boosting performance and cash flow.   
Speaker: Madeleine Fequiere, CCP, ICD.D, Director & Corporate Credit Chief - Domtar
11:30 - 12:15pm | The ICTF "Best-in-Class Global Credit Management Practices" Session:

Leveraging Automation to Optimize Collections
In its ongoing effort to “move the working capital needle,” finance is changing how order-to-cash teams operate in very material ways. Old systems and processes are being replaced. Outdated software drives resources to spreadsheets, which are not scalable, replicable or measurable across disparate functional operating units. Companies like Underwriter’s Laboratories are making needed changes. Edwin Gordon, Global Director of the Order-to-Cash process at Underwriter’s Laboratories will share how his team plans to leverage “collections analytics” to drive valuable productivity and improve cash flow. Chris Caparon, Cforia, will also discuss how digital solutions are making measurements of OTC productivity easier to obtain and how digital solutions are enabling the merge of collections performance and collections capacity to drive greater efficiency and effectiveness for global companies.
Edwin Gordon, Global Director Order-to-Cash - Underwriter’s Laboratories
Chris Caparon, CEO - Cforia Software
12:15 - 1:45pm | Networking Lunch
(Emerging Credit Professionals will have the opportunity to connect with experienced ICTF Mentors if they so wish.)
1:45 - 3:15pm | Money Laundering, FCPA and Global Trade Compliance Risk Management - Compliance Challenges, Strategies and Best Practices
Combatting money laundering, bribery and corruption is everyone’s business and an integral part of global companies’ risk management activities. Learn what you need to pay attention to and how to detect potential problems and red flags. Identify and implement the best detective techniques, protocols and controls, to ensure compliance with federal laws and export regulations.
Speaker: Bret Hood, CFE, President - 21 Puzzles
3:15 - 3:45pm | Networking Coffee Break
3:45 - 5:15pm | ICTF's Global Receivable’s Management Open Forum – Small Group Discussions
An unparalleled forum for the exchange of ideas and best practice trends. Pose questions, brainstorm ideas, share practical experiences and learn from fellow members in small group discussions. The ICTF unique Open Forum provides great actionable ideas and takeaways, helping us improve results and maximize performance!
--- Export Credit Department Structures, Roles and Responsibilities.
--- Centralization vs. Decentralization of Credit – current trends, drivers, pros and cons.
--- Shared Services Centers – to do or not to do; how, where and why?
--- Export Trade Finance Solutions – what’s new, what’s working and what’s not?
--- Questions from the floor!
Discussion Leaders: 
Richard Clark, Director Corporate Credit & Global AR Process Owner - Parker Hannifin Corp.
Angela Hodges, RGCP, Latin America Credit Supervisor - Eastman Chemical Co.
6:45pm | Group Networking Dinner - Benny's Chop House Restaurant



8:00 - 8:30am | Networking Breakfast
8:30 - 9:30am | China's Economic Policy: Trends, Outlook and Important Developments Affecting Your Business
Speaker: Ken DeWoskin, Senior Advisor - Deloitte China Research and Insight Center
9:30 - 10:00am | Networking Coffee Break
10:00 - 12:00pm | The ICTF Global Trade Creditors Country Round Table - Discussion of Export Credit and Collection Challenges in Latin America, Europe, Middle East, Africa and Asia
Your Questions Answered! This is where the best actionable ideas come from - the most practical country specific quality interaction, helping you address unique and common credit and collection challenges. Submit your questions in advance and benefit from the collective knowledge and experience of your peers!
Moderator: Buddy Baker, CGCE, Vice President - Goldman, Sachs & Co.
Harry Cosgrave, Assistant Vice President, Corporate Wholesale Banking - Bank ABC
Mike Dunn, RGCP, Corporate Credit Manager - Neenah Inc.
Pat Johnson, RGCP, Credit Manager - Klöckner Pentaplast of America, Inc.

12:30 - 2:00pm | Held in conjunction with the Symposium: ICTF's Food Industry Export Credit Group Meeting 
This meeting is open to ICTF members from the food industry (manufacturers and/or distributors). To register, please email ICTF:

Click here to register online or email ICTF at:

If your company is a non-member, and you and your company are first-time in attendance, you may use PROMO CODE: NMFTUS18

Register Now

Early Bird Registration Fees: * through March 5, 2018
  • ICTF Member Rate: $745
  • Non-Member First Time Attendance: $745
  • Non-Member Corporate Credit Professional Rate: $1,045
  • Non-Member Vendor* Rate: $1,245
Regular Registration: March 6, 2018 and after
  • ICTF Member Rate: $895
  • Non-Member First Time Attendance: $895
  • Non-Member Corporate Credit Professional Rate: $1,195
  • Non-Member Vendor* Rate: $1,395

*Registration, Substitution and Cancellation Policy: Please note that in order to receive the 'Early Bird' discounts, both registration and payment must be received by the Early Bird deadline. Substitutions of attendees may be made at any time by providing a reasonable advance notice to ICTF. Unfortunately, we cannot issue a refund or credit for cancellations received within 21 days of the event start date. ICTF reserves the right to assess an administrative fee of $50 for cancellations.

In order to qualify for the discounted member registration rate, the participant must hold an active ICTF membership at the time of the event.

*If your company is a vendor who is neither an ICTF member nor first-time attendee, you must add the Non-Member Vendor ticket to your registration.


Discounts for multiple attendees from the same company (not valid for vendors): If you are registering more than two people from your company, please contact us to receive an additional discount of $200 per person for attendee #3 and thereafter. Please contact us in advance; send us an email to:

The Gwen Hotel, Michigan Avenue - Chicago, IL

521 N Rush St.
Chicago, IL 60611
Phone: +1 (312) 645-1500

Hotel Room Rate: $195/night plus tax
Hotel Reservations:

To ensure availability, hotel reservations should be made early - discounted room rate is based on availability.

The hotel reservations cut-off date is: Monday, March 26, 2018

ICTF Chicago Symposium - April 22-24, 2018 - click here >>
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