ICTF's Complimentary Webinar: Improving Communication in Difficult Situations
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6/11/2019
When: Tuesday, June 11, 2019
11:00am ET (duration 60 minutes)
Where: Online
United States
Contact: ICTF


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ICTF's Complimentary Webinar:

Improving Communication in Difficult Situations


*This webcast has been recorded.  Contact info@ictfworld.org for the digital replay.

Live Date: Tuesday, June 11, 2019 - duration: 60 minutes


Have you ever had to counsel a direct report, deliver a negative performance review, or give your boss bad news? Difficult conversations typically cause a lot of miscommunication, as both parties are prone to avoid directly confronting all the issues at hand. Research suggests miscommunications cost some organizations productivity losses of over $26,000 per employee annually.

In addition to financial impact, avoiding difficult conversations can erode morale and eventually cause increased turnover. There are some conversations we can’t avoid and learning how to be more effective in these situations can pay big dividends. This webinar provides an understanding of how to handle difficult conversations effectively.

After completing this webinar you will be able to:

1. Recognize problematic words and phrases to avoid
2. Overcome common barriers to effective communication
3. Make difficult conversations productive


Speaker: John Sanchez, Managing Director, FPA Group

FREE for ICTF Members

Non-Members: $70

*This webcast has been recorded.  Contact info@ictfworld.org for the digital replay.

*Your log on information will be sent a day in advance.
*unlimited participants from the same location in a conference room setting - registration includes one telephone and web connection

*In order to qualify for the discounted member registration rate, the participant must hold an active ICTF membership at the time of registration and at the time of the event.

 

Speaker Bio


John Sanchez is Managing Director of Financial Planning and Training Consultancy with FPA Group. He has more than 20 years' experience including working at a top ten accounting firm, mergers and acquisitions work for Fortune 500 companies, and roles in FP&A for several large organizations. John has substantial experience in capital and strategic planning with proven skills in large-scale budgeting, forecasting and financial planning.

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