ICTF's Complimentary Webinar: Conflict Management for Credit Team Members
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 Export to Your Calendar 5/23/2019
When: Thursday, May 23, 2019
11:00am ET (duration 60 minutes)
Where: Online
United States
Contact: ICTF


Online registration is available until: 5/23/2019
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ICTF's Complimentary Webinar: Conflict Management for Credit Team Members


Thursday, May 23, 2019 - duration: 60 minutes


In this interactive 60-minute webinar we will discuss the sources of workplace conflict, how to avoid and de-escalate a conflict and how to resolve a conflict quickly.  We will also address conflicts with salespeople, subordinates and/or supervisors and how best to find a resolution if one should occur.


Speaker: Michael Dennis, Risk Management Executive

FREE for ICTF Members

Non-Members: $70

*Your log on information will be sent a day in advance.
*unlimited participants from the same location in a conference room setting - registration includes one telephone and web connection

*In order to qualify for the discounted member registration rate, the participant must hold an active ICTF membership at the time of registration and at the time of the event.

 

Speaker Bio


Michael Dennis is a consultant with more than twenty years’ experience as a credit manager working for companies including McKesson, Black and Decker, Jorgensen Steel Company and American Hospital Supply. Michael taught the CAP and ACAP courses for NACM for more than ten years. He authored or co-authored of seven books including: “Credit and Collection Handbook”, “Credit and Collection Forms and Procedures Manual”, and “The Credit and Collection Manager’s Concise Desk Reference.” Michael has an MBA from Pepperdine University. He holds these credit related certifications: CBF, CCP, and CPC. Michael has been honored as Credit Executive of the Year by both CMA California and by the Wisconsin Credit Association. Michael is a frequent webinar program leader, speaker, and guest lecturer at regional and national conferences.

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