"The educational content and intellectual capacity contained within ICTF is astounding and surpasses any of the groups I have attended in the past."

"ICTF has reached a high level of proficiency and is organising conferences whose quality is unique and difficult to match.”

ICTF's International Credit Professionals Symposium in Europe
May 14 - 16, 2017
            Sheraton Grand Krakow Hotel - Krakow, Poland

"Global Credit Management Excellence, Expert Perspectives and Best Practices"







Thank You to ICTF's 2017 Sponsoring Partners




"Thanks for a great conference packed with valuable updates/best practices and the ever important networking opportunities."



"ICTF has emerged as the premier organisation serving the sophisticated international credit executive.”



Sunday, May 14th

18:30 - 19:30

Welcome Reception
Welcome to Krakow and The ICTF International Credit Professionals Symposium

Monday, May 15th

08:30 - 09:45 

Keynote Address:

Global Economic Outlook


Keynote Speaker:

Dr. Ivo Pezzuto, Global Market Analyst and Professor of Global Economics and Strategic Management for Master and Doctoral Programmes, International School of Management (ISM), Paris: Professor of Business Administration, ISTUD Business School, Milan; and Adjunct Professor of Business Economics and International Management, Catholic University of Milan


 Dr. Pezzuto's address will encompass BREXIT and the UK's triggering of Article 50 in cessation from the European Union, the Banking Crisis in Italy and other Geopolitical Developments in Europe and elsewhere, with forthcoming elections in France and Germany and the first four months of the Trump administration very much in mind.

09:45 - 10:30

'Getting To Know ICTF' and 'Getting To Know YOU'

A 45 minutes session embracing an ICTF Emerging Professionals Academy Update Report, a walk through ICTF's website and the opportunity to get to know your fellow delegates just a little better.

10:30 - 11:00

Networking Coffee Break / EXPO


11:00 - 11:30 All Models are Wrong but Some are Useful

Risk Management is about ‘Managing the Future’ but, despite their popularity, in the face of rapid change and globalisation, data driven risk management methods alone are no longer adequate. There is no ‘future data’ available so this is self-evident, nevertheless we must anticipate whether buyers will pay or suppliers supply in the future. This presentation will outline the challenge and provide a more effective way of coping than the use of past data to extrapolate future outcomes based on probability theory.

Presenter: Ron Wells, Executive Director, T3P Limited, UK

11:30 - 12:15

The ICTF Best Practices and Ideas Exchange Forum – 1
Addressing the need for continuous improvement and working capital optimisation and featuring two international credit management professionals who share their corporate initiatives, innovative strategies and proven best practices.


The Credit Department's Role in a Merger and Acquisition (M&A) – Doing it Right!


What to expect and how to prepare for a successful M&A transaction, whether on the merger, acquisition or divestiture side. Discuss inherent challenges, best practices and credit metrics; review the due diligence and the pre and post M&A receivables checklists to ensure a smooth transition and integration of portfolios. Credit has a huge role to play. Be ready when your Company needs your expertise!

Presenter: Miguel Beneito, Global Credit Manager, Dupont de Nemours International Sarl, Switzerland

12:15 - 13:00

The ICTF Best Practices and Ideas Exchange Forum – 2
Our Five Year Journey to Creating a World Class O2C Function


Phil Rice will share some of the processes and solutions that worked well – and a few that didn't – from the Shared Service Centre of one of the United Kingdom's largest producer of quarry products for the construction industry in their five year journey to becoming a world class Order to Cash function.

Presenter: Phil Rice, Head of Credit, Credit Services, Aggregate Industries Europe Shared Services Centre, UK

13:00 - 14:00

Networking Lunch / EXPO


14:00 - 15:30

The ICTF Best Practices and Ideas Exchange Forum – 3
Panel Discussion

Join our panellists in a continuing examination and sharing of Best Practice and Ideas Exchange from questions submitted by both delegates in advance and directly from the Conference floor and embracing such diverse topics as Working Capital Management and Recent Trends in the Profession.

Miguel Beneito, Global Credit Manager, Dupont de Nemours International Sarl, Switzerland
Phil Rice, Head of Credit, Credit Services, Aggregate Industries Europe Shared Services Centre, UK
Ron Wells, Executive Director, T3P Limited, UK

15:30 - 16:00

Networking Coffee Break / EXPO


16:00 - 16:30

Using Service Centres Together With Strategic Onshore Units

Credit Tomorrow

A game changer in dramatically reducing costs through turning the company model from a country to a business focus by the more effective credit management of working capital in supporting growth, whilst at the same time optimising ways of working On (Strategic Credit) and Offshore (Operational Credit). What tools are required?

Presenter: Jacques Vincken, DS Credit Manager Europe and Africa and Global CF, Shell Downstream Services International, The Netherlands

16:30 - 17:30

International Credit and Collections In A Shared Service Centre Environment - 1

As companies globalise and e-business builds momentum, the Shared Services model is attracting increased attention and resources. ICTF members who 'have already been there and done it' share their experiences from an International Credit and Collections perspective.


Using Technology and Tools to Drive Productivity in your Shared Services Teams


This session will cover Parker Hannifin's journey from a de-centralised credit organisation across Europe to its current Shared Services structure in Poland. The presenters will also provide an update and share best practices on the trends and tools your organisation should be considering and deploying in helping drive your Productivity and Efficiency across your credit and collection teams.


Richard Clark, Director, Corporate Credit, Parker Hannifin Corporation, USA
Chris Caparon, VP Professional Services, Cforia, USA


Networking Dinner

Tuesday, May 16th

08:30 - 09:30

International Credit and Collections In A Shared Service Centre Environment – 2

Analytics To Drive Collection Efficiency

Jonasz Adamski will present an overview of how Verizon has utilised Collection Analytics software to optimise the performance of the outsourced collections teams in both Poland and India. He will give a flavour of the challenges faced in interpreting historic data to profile customers' payment behaviour and the benefits being gained by using that analysis to determine work instructions for today's collectors to set their priorities on a daily basis.

Presenter: Jonasz Adamski, IBM Delivery Manager, Verizon Collections, Poland

09:30 - 10:30

The ICTF Regional Review

Poland and Russia – The Biggest Players in CEE – The Opportunities, Challenges, Economies, Businesses and Peoples

This session will encompass a macroeconomic view and comparative outlook for the two countries; its businesses and peoples, a focus on sanctions and other political issues and recent developments in key sectors such as IT and Pharmaceuticals. What are the challenges for the underwriter; how to do it, where to look, what to check?

Presenter: Arkadiusz Taraszkiewicz, Senior Manager CEE Risk Services 1, Atradius Credit Insurance NV, Poland

10:30 - 11:00

Networking Coffee Break / EXPO


11:00 - 12:30

The ICTF Trade Creditors Global Forum: Your Most Pressing Credit and Collection Challenges in Western Europe, Middle East, Africa, Asia, North, Central and South America.


The best ideas come from quality interaction with your peers and those willing and able to share their experiences. This key Conference session will equip delegates with actionable plans and practical solutions to their most pressing problems.



Jan Ambergen, Treasury Director and Credit & Working Capital International Flavors & Fragrances, I.F.F. (Nederland) B.V., Netherlands

Patrick Bots, Global Credit Manager Tio2, Tronox Pigments Limited, Netherlands

Richard Clark, Director, Corporate Credit, Parker Hannifin Corporation, USA


12:30 General Symposium Adjourns
12:30 - 14:30

ICTF's Chemicals Industry Credit Group Meeting            


This meeting is open to credit executives from within the Chemicals Industry on a gratis basis if they have subscribed and attended the main Symposium; a fee of US$175 will be charged if this meeting only is attended.


To register, please email ICTF: info@ictfworld.org



Sheraton Grand Krakow Hotel
7 Powisle Street
Krakow 31-101



Hotel Room Rates:
PLN 670 (~ EUR 149) + 8% VAT (single use, including breakfast and Wi-Fi)

 PLN 750 (~ EUR 167) + 8% VAT (double use, including breakfast and Wi-Fi)



Hotel Reservations:

Hotel Reservations must be made by April 20, 2017 using the following link:




Early Bird Registration Fees
(Paid by April 3, 2017):

ICTF Member Rate: $770
Non-Member First Time Corporate Attendee: $770
Non-Member Corporate Credit Professional Rate: $990
Non-Member Vendor* Rate: $1270 

Regular Registration Fees
(after April 3, 2017):

ICTF Member Rate: $970
Non-Member First Time Corporate Attendee: $970 
Non-Member Corporate Credit Professional Rate: $1190
Non-Member Vendor* Rate: $1470


REGISTER ONLINE or email ICTF at: info@ictfworld.org

If your company is a non-member, and you and your company are first-time in attendance, you may use


*Registration, Substitution and Cancellation Policy:
Please note that in order to receive the 'Early Bird' discounts, both registration and payment must be received by the Early Bird deadline. Substitutions of attendees may be made at any time by providing a reasonable advance notice to ICTF. Unfortunately, we cannot issue a refund or credit for any cancellations received within 21 days of the event start date. ICTF reserves the right to assess an administrative fee of $50 for cancellations.

*Non-Member Vendor Rates apply only to vendor companies who are neither ICTF members nor first time attendees.  


Speaker Bios (PDF)


Email: info@ictfworld.org Phone: 410-522-5015


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